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Maintenance System Monitor
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| History |
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The client required a system that could
be used to monitor all components of their maintenance and service
departments. The areas covered by the system include, Returned
Materials Management, Inventory Management, Job Maintenance on a daily,
weekly and monthly basis, a Partner system (TPM), a Service Center
system, and basic customer information and reporting. The system is
implemented at all service sites worldwide, providing automated
purchase order flow control, data input capabilities, tools for
analyzing the service site information, and performance reporting. The
system is designed to be able to integrate data for headquarters
including field material information, data analysis, and consolidated
reporting up to a worldwide level. The TPM and Service Center systems
are able to connect to a Monitoring System residing at Philips’
headquarters via the Web. In this way, service managers and technicians
worldwide are able to access service support over the Web instead of by
fax or telephone.
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| Results |
- User interfaces available on desktop systems and via the Web.
- Supports user registration and control.
- On-demand report creation and output as Microsoft Excel Files.
- COM component encapsulation.
- Reduction in the time required to input or access information by accessing the Web site versus using faxes or telephone.
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Technology